Return Eligibility
Return requests may be submitted within 30 days from the date your order is delivered. To be considered for a return, merchandise must be unused, unworn, and returned in substantially the condition in which it arrived. Any original packaging, tags, inserts, or included accessories should be sent back with the item when applicable.
Lenderque may refuse a return when an item has been worn, used, altered, damaged, misused, or returned in a condition that falls outside the requirements of this policy.
Return Requests
To request a return, email us at support@lenderque.com within 30 days of delivery. Please include your order number and a short description explaining why you would like to return the item.
After reviewing your request, we will confirm whether the return is approved and, where applicable, provide the instructions for sending the merchandise back. Items returned without receiving approval in advance may experience processing delays or may not qualify for a refund.
Return Shipping
Unless applicable law requires otherwise or Lenderque has agreed to cover the cost, return shipping is paid by the customer.
We suggest using a shipping method that provides tracking and retaining proof of shipment until your return has been fully processed. Lenderque cannot assume responsibility for merchandise that is lost, damaged, or delayed while being shipped back to us.
Refunds
Returned merchandise will be examined after it arrives to determine whether it satisfies the conditions of this policy. Once a return is approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are normally processed within 7 days after the returned item has been received, reviewed, and accepted. Depending on your bank, card issuer, or payment provider, additional time may be required before the refunded amount is reflected in your account.
Lenderque does not apply a restocking fee to approved returns.
Exchanges
If you would prefer a different size, color, or other available variation, contact support@lenderque.com within the 30-day return period.
Exchange requests must be approved before the item is sent back and are subject to availability. Merchandise submitted for an exchange must meet the same condition requirements described in this policy. If the requested replacement is unavailable, Lenderque may arrange a refund or another appropriate resolution.
Order Cancellations
If you need to cancel an order, contact Lenderque at support@lenderque.com as soon as possible. Cancellation requests can only be considered while an order is still awaiting processing. Once a parcel has been handed to the shipping carrier, the shipment can no longer be cancelled or recalled. In such cases, you may request a return after delivery in accordance with our Return and Refund Policy.
Damaged or Wrong Products
If your order arrives with visible damage or you receive an item different from the one ordered, please contact us promptly after delivery. If possible, include clear photographs of the item, its packaging, and the shipping label. This information helps us review the issue and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.