Order Processing and Shipping
Orders placed before 03:00 PM (GMT-6) are moved into processing on the same business day. Most orders require 0–2 business days for handling and dispatch, Monday through Friday. Once dispatched, shipments generally arrive within 8–10 business days, depending on the destination and carrier transit conditions.
Free shipping is available for eligible orders delivered within the United States. Qualifying domestic orders will not receive a separate shipping charge at checkout.
After an order is placed, you will receive a confirmation email containing the relevant order details. When your order leaves our facility, a shipping confirmation will be sent with the tracking information available for that shipment.
Shipping Carriers
Lenderque may ship orders through established carriers, including USPS, UPS, and FedEx. The carrier selected for an individual shipment may vary according to the destination, parcel specifications, service availability, and other logistical factors.
Delivery Delays
The delivery periods stated above are estimates rather than guaranteed arrival dates. Transit may take longer when carriers experience increased volume, severe weather, public holidays, transportation disruptions, or other circumstances beyond our control.
If your package has not arrived within the estimated delivery period, please allow up to three additional business days for transit before contacting us. If the shipment still has not been delivered after that period, please email support@lenderque.com with your order details so we can review the shipment and advise you on the next steps.
Order Cancellations
If you need to cancel an order, contact Lenderque at support@lenderque.com as soon as possible. Cancellation requests can only be considered while an order is still awaiting processing. Once a parcel has been handed to the shipping carrier, the shipment can no longer be cancelled or recalled. In such cases, you may request a return after delivery in accordance with our Return and Refund Policy.
Damaged or Wrong Products
If your order arrives with visible damage or you receive an item different from the one ordered, please contact us promptly after delivery. If possible, include clear photographs of the item, its packaging, and the shipping label. This information helps us review the issue and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.